(Classes/Memberships) We understand there are emergencies and unpredictable circumstances when it comes to babies and children. If you are not able to come to class after you have signed up, please de-register for class one hour before class to be able to use your pass for another class. If you do not de-register, you will be considered a no-show or late cancel and lose the pass. If you have a new client special or membership, you will be charged a fee after 3 no shows. **If you were on the waitlist, and missed your notification that you were added to class, we will not charge you for a no show, if you contact us via email or phone. You can easily cancel on our app too!
(Kids Nite Out/Camps/Events) Kids Nite Out and Camps are non-refundable & non-transferable. We will allow a credit for emergencies. We require a 72-hour notice in advance in order to receive one day emergency credit towards the next KNO, Camp or Zooga Event with an approved, excused doctor’s note. Must be approved by a manager. Failure to use the services purchased or cancellation by cardholder does not constitute a basis for refusal to pay or refund any of the associated charges. We have limited space in our events, often sold out with waitlists, so we cannot offer refunds for any reason. Reservations are required. All events are prepaid in order to guarantee your child’s spot.
(Privates/Workshops) Cancelling a private yoga, dance or music session or workshop requires forfeiting your payment. No refunds. We will allow one credit for an emergency within the year, with an approved, excused doctor’s note. Must be approved by a manager. Failure to use the services purchased or cancellation by cardholder does not constitute a basis for refusal to pay or refund any of the associated charges. Private yoga classes are always available with advanced notice. Please call for an appointment.
(Birthday Parties) Canceling a birthday party forfeits the 50% deposit. No exceptions. We will allow one time to reschedule within the year, with an approved, excused doctor’s note. Rescheduling may result in an additional fee.
(Teacher Trainings) Reservations require a 50% deposit which is non-refundable or we will allow one time to reschedule another training within the year, with an approved, excused doctor’s note. Must be approved by a manager. Failure to use the services purchased or cancellation by cardholder does not constitute a basis for refusal to pay or refund any of the associated charges.