Policies

APRIL 01, 2020 updated Post-Covid studio policies and procedures

WEEKLY IN STUDIO SANITIZING SERVICE

As our classes are ongoing, we still encourage you and your child to a weekly commitment. This creates routine and you and your child will see and feel the best results. If you have any questions about our policies, please feel free to ask.

Class space is based upon availability and capacity. Reservations are recommended. For unpaid classes, we have the right to charge the card on file after 5 days. No refunds for drop ins, zoopaks or memberships.

Reservations

We recommend reservations for all classes, as they can fill up. We do allow you to sign up for a class “unpaid” online or on the app, and you can make payment in studio. We do not offer a free “trial” class, but you have the option to purchase our $24 drop-in rate or take advantage of our awesome New Client Special for 1 month at a special rate.

You can also sign you or your child up under “Advanced Registration” and sign up for recurring classes. Please see our cancellation policies tab for more details.

Drop-ins

We do not offer a free trial class as our classes are very popular. We do offer a single drop in rate of $24, if you prefer to try a class first. A drop in can be prorated into a Zoopak or membership within 24 hours. Adults & children are able to join classes at any time, however, we recommend that you register for all classes before attending. Classes can get full.

Cancellation Policy

(Classes/Memberships) We understand there are emergencies and unpredictable circumstances when it comes to babies and children. If you are not able to come to class after you have signed up, please de-register for class. If you do not de-register, you will be considered a no-show and charged for the class after 3 no shows. **If you were a waitlister, auto added to class but couldn’t come, we will not charge you for a no show. You can cancel on our app too!

(Kids Nite Out/Camps) Kids Nite Out and Camps are non-refundable. We will allow a credit for emergencies. We require a 48-hour notice in order to receive your credit towards another KNO/Camp/Zooga Classes. We have limited space in these events and they fill up fast. Reservations are recommended. All events are prepaid in order to guarantee your child’s spot.

(Privates/Workshops) Cancelling a private yoga, dance or music session or workshop requires 48-hour notice or you will be charged full price for the class. We will allow one credit for an emergency. Private yoga classes are always available with advanced notice. Please call for an appointment.

(Birthday Parties) Canceling a birthday party forfeits the 50% deposit. No exceptions.

(Teacher Trainings) Reservations require a 50% deposit which is non-refundable or can apply towards another training.

Waitlist Policy

We do allow drop-ins. However, class may be full and there is an option to waitlist. Please sign up online and you will be auto-emailed (and/or texted) a confirmation if you get in – or if in person – check in at the front desk and wait for your name to be called. **Not a guarantee you will get in class. Ten (10) minutes after class starts, we will call names in order as they appear on the wait list until we are at capacity. If you have a reservation and you are late (and have not called us), you may give up your spot to a waitlister. Please de-register for class if you cannot make it or call if you are running late.

"No-Show" Policy

If you have an ZOOGA MEMBERSHIP, you may be charged for a no-show after 3 times. If you have a ZOOPAK, one class will be deducted off your pak after 3 times. We realize that things do happen, so we will give you a nudge before we charge you.

If you have an UNLIMITED MEMBERSHIP, you will not be charged, however, you must still cancel your reservation if you are not coming as a courtesy.

zooga gift cards

Give the gift of Zooga Yoga! Gift cards may be used to make purchases for classes, apparel and accessories in our Zooga Shop. You can purchase a gift card in-studio or purchase online and get an email gift card. Gift cards are non-transferable and cannot be redeemed for cash. GIFT CARDS ARE ONLY AVAILABLE TO USE AT THE LOCATION PURCHASED AT. YOU MAY NOT USE AT ANOTHER LOCATION, AS ALL LOCATIONS ARE INDIVIDUALLY OWNED AND OPERATED. Our gift cards never expire!

sibling/twins discount

If you have more than one child, we have a discounted sibling rate for our Kids Nite Out evenings, Camps and New Client Specials when you buy 2 or more passes on the same date of purchase. This does not apply to Zoopaks (class packs), as they are family shared and more than one sibling can use. The more classes you buy, the less cost per class. For more than one child, we also have a great deal on our monthly family memberships.

photo policy

We all love to capture those precious moments of our children and we understand the importance of that. At Zooga, we want to create an environment that is interactive with our kids, therefore, we please ask that w. Different teachers may have varying requests. No text messaging or checking social media during classes, please. Large professional cameras (not cell phones) need to be approved by the front desk please, prior to class. As a courtesy, please remind all caregivers of our photo/video policy.

family yoga classes with extra family members

Because of the limited space, FAMILY YOGA class rates are for one child price plus one adult. Any extra adults are $5 per adult. (babes in arms for family “yoga” class only are no charge) We do have limited space, but we always encourage and welcome all family members to join the fun!

new client specials

The new client special is for ONE CHILD PLUS ONE ADULT please and is good for 1 month to use – up to 1 class per day (*one special per person/child) or try our unlimited new client special, – good for 1 month, UNLIMITED classes per day. This special offer is valid for anyone who has never been to Zooga Yoga or hasn’t been to a Zooga location in 1 year. Only one Intro Offer available per new client/child, so choose the option that works best for you cost wise. Reservations are still recommended if you have a new client special. **For additional adults, there is a $5 fee, per person. We do have limited space in class, therefore extra adult fee applies to all classes. New client specials are non-refundable.

zoopaks- FLEX packs for families

Zoopaks are good for any class, anytime and good for 1 year from purchase date. No exceptions please, as we offer a generous expiration date and lenient cancellation policy. Zoopaks can be shared between all immediate family members. Zoopaks are not good for KNO, workshops, parenting classes and special events. If your Zoopak expires, you can reactivate it for a small fee for a 12 more month extension. Zoopaks are not refundable, but you are welcome to gift to a friend. Zoopaks cannot be used at any other Zooga franchise locations. No exceptions. If you would like to transfer your Zoopak, there will be a fee at the new location.

monthly Zooga memberships

The DETAILS:

2 month-minimum commitment. We offer 1x day or unlimited memberships, per person, unless you have the Family Membership, per family of 5. All children ages 6 weeks and up are eligible for a membership.

Memberships start the date of purchase. Cannot be shared with other family members (unless family membership). No enrollment or or membership fees. One freeze/hold per year for 14 days; Unlimited Memberships get two freezes/holds per year for up to 30 days.

Auto pay applied. Auto-renews automatically until a written or verbal notice. 14 day written notice to cancel membership. For additional adults, there is a $5 fee, per person. Reservations recommended. Please note: You are not guaranteed a spot if you have a membership. See our pricing page for more details.

do newborns/infant siblings cost?

All children, ages 6 weeks and up are required to pay for class. If they are in the studio room, they count. We start our classes at 6 weeks old and gear certain classes specifically for infants. NEWBORNS under 6 weeks old will not be charged for classes. Once your child is 6 weeks old, you will be responsible for paying for them in all classes.

Exception: For our Zooga Family “Yoga” classes only, babes in arms will not be charged for class.

refund policy

All Zoopaks, Memberships, Kids Nite Out events, Camps, Birthdays and Workshops are non-refundable and non-transferable and expiration dates are firm. We do offer prorate options, if you want to upgrade you drop-in class or Zoopak.

*No Refunds Allowed, no exception please, but you are welcome to gift to a friend. Final sale on all retail merchandise, books, DVDs, CDs & yoga mats. Studio credit only on unused, unworn merchandise within 14 days of purchase. Studio credit available for canceling workshops, teacher trainings, kids nite outs and camps with 48YE hours notice in advance.

are parents/caregivers allowed to participate?

Yes! We welcome and encourage adult participation in all baby/kids classes that notes “with adult”.

For kids’ only classes, adults can wait in the lobby and there is a large window you can watch your child from. You know your child best, so if you need to walk them in the studio room, please talk over with the front desk and teacher. We do allow a 5 minute grace period to help acclimate a child in to a new class. After, the adult will need to step out. We do ask, however, that your “grace period” time does not disrupt the flow of the class. Adult participation classes include both one parent and one child in price. MINORS ARE NOT ALLOWED TO BE LEFT UNATTENDED IN LOBBY (Includes siblings not attending class). We are not responsible for unattended children.

socks or no socks?

We prefer bare feet in our studio rooms, but “grippy” socks are allowed. Floors can be slippery, so this is for your child’s safety. We have some cute, animal toddler grippy socks (and adult animal socks) available to purchase in our SHOP.

is there a maximum # per class?

Walk-ins are welcome, although we always recommend a reservation a few days in advance. We have a maximum allowed per class and a reservation will guarantee you a spot in class. If you make a reservation, but running late, please let us know so we can hold your spot, otherwise you may lose it. Please note that we do our best to accommodate everyone into class, but our space is limited and enforced and extra adults will be charged a $5 fee per class.

what style of kids yoga does zooga teach?

We teach our own Zooga® signature kids yoga, dance and parent and me “zen and fit” classes. Zooga Yoga is a fun, dynamic active brand of kids yoga and dance. Zooga offers a one-of-a-curriculum that is unlike a typical adult yoga class. The structure of a traditional yoga class is maintained, but we incorporate our unique YogaPlay®, creative movements, props, kid-friendly music and other interactive games and exercises into the class. We translate the practice of yoga into a language that children can understand and enjoy, well maintaining our core principles of fitness and fun, bringing a unique brand of family togetherness that will keep you coming back week after week. We also offer specialty classes like Baby Sign, Kickboxing and Music Yoga classes, Bring you a wide range of classes to use with your Zooga membership! For adults, we have Parent fitness with baby classes, Pre/Post Natal, Dynamic & Flow Yoga, ZOOgalates, Barre, “zen & fit” and Sculpt classes.

what do I wear and bring to a Zooga class?

Please wear loose, comfortable clothes. No shoes are allowed in class. We have complimentary mats for kids and babies without yoga mats. We also have complimentary water and tea available. Adult mat rentals are $2.00, if you do not have a yoga mat to bring. Yoga mats are required for all yoga and fitness classes. You do not need a yoga mat for Dance, Music, Sing & Sign, and specialty classes.

waivers

Waivers are required for all classes, per family/adult. Please arrive 15 minutes early for your first class, to give yourself enough time to check in and fill out our waiver. Or you can fill out our waiver on our website under schedules or classes tabs. Waiver link: https://www.zoogayoga.com/location/culvercity/waivers/.

sick policy

We believe that a healthy child is a happier yogi, so we ask that children be kept home if not feeling well. For the well being of other children and staff, if a child has signs of any of the following they should NOTcome to Zooga: fever, runny nose (thick yellow or green discharge), cough, ear ache, contagious rash, sore throat, red/pink or watery eyes, lice, impetigo, upset stomach, diarrhea, vomiting, communicable diseases (chicken pox, measles, roseola, ring worm, scarlet fever). A child should be symptom free for 24 hours, and must be fever and diarrhea free for 24 hours before he/she returns, please.

We do our best to oversee any signs of illness, but if you spot a sick child that we have missed, please feel free to alert the front desk immediately.

I'd like to bring zooga to my child's birthday party/school

Schools, preschools, events and camps around Los Angeles are signing up to bring yoga to classrooms, after-school programs, summer camps and events. If you’d like to bring Zooga to your child’s school, tell us more about it by calling or emailing us at info@zoogayoga.com. We also do mobile birthday parties and events!

Unpaid Classes

You are responsible for making sure your child is paid for and checked into class. If you are sending a nanny or caregiver, please make sure your child has a reservation, waiver and paid for before class. If you are an unpaid and leave the studio, we have the right to charge your credit card within 5 days after attending a class. Of course, we don’t want this to happen, and we will make every effort to contact you first. All clients will need to check in our our ipad kiosks for all classes.

Personal Belongings

Zooga is not responsible for any lost or stolen personal belongings left unattended on the premises. Please keep all items in your bag or purse, inside a cubby for proper security of your items. We do have security cameras on the premises but cannot reimburse for any lost or stolen items. If you feel uncomfortable leaving your items in a cubby, you are more than welcome to bring them into class with you, except shoes.

Parking

We have parking off of Washington Blvd. and Tilden Avenue in the lot behind the building. All reserved parking is enforceable, except for “visitor parking” spots. Please read all signs. Zooga will not accept responsibility for ticketed or towed cars, or for any injuries or damages in the parking lot and/or on the premises.

Zooga's CLEAN, HAPPY, HEALTHY studios

ZOOGA STUDIOS have a Healthy Baby Plan in place, so you don’t have to worry:).

We clean our studio floors daily.
We sanitize all egg shakers after and between classes.
We wash soiled colored scarves after class.
We clean blankets and props regularly.
We clean yoga mats after each use.
We wipe down all toys and books in lobby.

We believe that a healthy child is a happier yogi, so we ask that children be kept home if not feeling well. A child should be symptom free for 24 hours before he/she returns, please.

OUR “OM” IS YOUR HOME.

welcome to zooga culver city

yoga for kids!

Policies

APRIL 01, 2020 updated Post-Covid studio policies and procedures